Privacy Policy

Last updated: 2025

1. Information We Collect

1.1 Personal Information

Email address (for account creation and authentication)
Name and contact information (when provided)
Payment information (processed securely by our payment partners)

1.2 Pet-Related Information

Pet photos that you upload to our service
AI-generated paw print artwork created from your photos
Usage history and preferences

1.3 Technical Information

IP address and browser information
Device and usage data
Cookies and similar technologies

2. How We Use Your Information

2.1 Service Provision

To create AI-generated paw print artwork from your pet photos
To process payments and manage your account
To provide customer support and service improvements

2.2 Communication

To send you service updates and important notifications
To respond to your inquiries and provide support
To send promotional communications (with your consent)

2.3 Service Improvement

To analyze usage patterns and improve our AI algorithms
To develop new features and enhance user experience
To ensure service security and prevent fraud

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Secure authentication mechanisms
Regular security assessments and updates
Limited access to personal data on a need-to-know basis
Compliance with industry security standards

4. Data Sharing and Third Parties

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our service:

Payment Processor: Creem for secure payment processing
AI Services: Laozhang.ai for image processing and AI artwork generation
Storage Services: Supabase for secure data storage
Authentication: Supabase Auth for user authentication

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, such as:

To comply with legal obligations and government requests
To protect against fraud, security threats, or illegal activities
To enforce our Terms of Service and other agreements

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

Access your personal information we hold about you
Correct inaccurate or incomplete information
Delete your account and associated data (subject to legal requirements)
Export your data in a portable format
Opt-out of marketing communications

5.2 Data Portability

You can download your generated artwork and account information at any time through your dashboard.

6. International Data Transfers

Our service providers and servers may be located in different countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

7. Data Retention

We retain your information for as long as necessary to:

Provide our services and fulfill our contractual obligations
Comply with legal requirements and resolve disputes
Enforce our terms and conditions
Maintain security and prevent fraud

Specific Retention Periods:

Account information: Until account deletion
Payment records: 7 years (for legal and tax purposes)
Generated artwork: Until you delete them or your account is closed
Usage logs: 1 year (for service improvement and security)

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze service usage and improve performance
Provide personalized content and features
Ensure security and prevent fraud

You can control cookies through your browser settings, but disabling certain cookies may affect your ability to use our service.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be effective when posted on our website. We encourage you to review this policy periodically.

11. Contact Information

If you have questions or concerns about this privacy policy, please contact us at:

Email: liujia.jacky2@gmail.com

We will respond to your inquiry within 5 business days.